| Customer Privacy Statement Overview In the course of our business, we have access to confidential information concerning the financial affairs of existing and prospective customers. We are committed to maintaining the confidentiality of that information, which is consistent with our company's core values of integrity, caring and excellence. As we strive to meet the highest legal and ethical standards in the conduct of our business, TMI observes both the spirit and the letter of the law surrounding customer's privacy issues. Maintaining the confidentiality of the information you entrust with us is a responsibility we take very seriously. We collect, maintain, use and share information about you only where we reasonably believe that it will help administer our business, services or other opportunities for you. Throughout the policy, we refer to information that personally identifies you or your accounts as "personal information".
What information does TMI collect from and about me? Depending on the nature of your relationship with us, we must obtain certain information to meet legal and regulatory requirements. In all cases we collect only personal financial information that is either required or necessary to provide personalized financial services to you. We collect information that you provide to us when you open an account or register for one of our services which my include your name, address, phone number, social security number and email address. We may also collect this same type of information on others in your family as you may so designate. Once you have opened an account with us, we may collect certain personal information from third parties which may include investment information and other personal information which may be disclosed in statement format from another financial institution or broker/dealer. What information does TMI disclose to third parties about me? We do not sell your personal information to anyone. We do not disclose personal information to third parties, unless you request or authorize it or one of the following limited exceptions apply: 1. We may disclose personal information in limited circumstances where we believe in good faith that disclosure is required or permitted by law, for example, to comply with regulators or external auditors. 2. The information is provided to complete a transaction on your account. 3. We may disclose personal information to companies that help us process or service your account. Trust Management is highly selective in choosing vendors and service companies that assist us in providing quality products and services to our customers. We require that third parties comply with strict standards regarding security and confidentiality of such information. They are not permitted to release, or sell any customer information we share with them or any other party. Outside these exceptions, we will not share your personal information with third parties unless you have specifically asked us to do so, that is, opted in. How will I know if TMI's privacy practices have changed? If, at any time in the future, it is necessary to disclose any of your personal information in a manner that is inconsistent with this policy, we will give you advance notice of the proposed change so that you will have the opportunity to opt out of such disclosure. If you have any questions or concerns please contact us at the address listed below Trust Management, Inc.
In Person or U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294 Fax No.: (512) 475-1313 Email: consumer.complaints@dob.texas.gov Website: www.dob.texas.gov |
